FAQ – BUONANNO.NET
How can I contact Buonanno Customer Care?
Our Customer Care is at your complete disposal for any questions or for additional assistance. To find out how you can contact us, visit the Contact Us page.
Where are the Buonanno products made?
Clothing and shoes are made completely in Italy.
How can I book a boutique appointment?
We will be happy to welcome you to one of our boutiques for an appointment with a qualified member of staff, who will be at your complete disposal, listen and satisfy your every need. You can set the appointment from the Store Locator page, by selecting the nearest store, or by contacting our Customer Care.
How do I place an order?
We would like to inform you that in order to place an order at our online boutique you must first select the country of delivery from the menu at the bottom right of the Homepage. Click on the desired product to access the relevant product page and view in detail all the information regarding the product itself. Select the size you want and add it to your cart. You can then proceed to the checkout by filling in all the address fields, as well as the desired payment method. Order confirmation and shipment status information will be communicated via e-mail. We remind you that all orders placed online can be returned within 14 days of delivery, except for customized products.
Can I cancel or change my order?
If you wish to cancel or change your order, please contact our Customer Care as soon as possible by e-mail at [email protected] Once the order is placed, we will not always be able to guarantee the cancellation or modification afterwards.
What can I do if I have forgotten my password?
If you have forgotten your password, simply click on “Forgot your password?” on the login page and enter your e-mail address. You will receive a message with instructions to follow to set a new one.
Do I need an account to place an order?
You can also place orders on the buonanno.net website as a guest user. In any case, we recommend that you create an account for the following benefits:
save products on the Wishlist;
easily access details and order history;
save credit card information to speed up the payment process.
How can I cancel my account?
If you decide to cancel your account, please send your request to [email protected] Once we receive your request, we will remove the information linked to it.
How can I use a promocode?
The promocodes allow you exclusive offers. To use them during your purchases, simply enter the code in the appropriate field at checkout and click apply. Only one promocode can be used for each order. If the code does not work, please review the validity dates of the promotion and on which items and categories can be applied. If the problem persists, please contact our [email protected]
What can I do if an item I want to buy is no longer available online?
For requests on items not available online, please contact us via e-mail at [email protected]
How do I know my order was successful?
At the end of the purchase, you will receive an e-mail containing a recap of your order and confirmation that it has been correctly received.
Why has my order not been accepted?
To make the purchase, follow the online procedure carefully. Moda di Clase Srl reserves the right to refuse or cancel an order, in case of doubts about the correctness of the product (incomplete or inconsistent personal data, payment issues in previous purchases, doubtful authenticity of the credit card) or unavailability of products. Refusal or cancellation of the order (by e-mail or telephone) may not be timely and could also follow subsequent contact by the customer.
What payment methods do you accept?
The following payment methods are available:
SHIPPING AND DELIVERY
What shipping options are available and how much are the shipping costs?
For worldwide shipment we use SDA courier. From the moment the order leaves the warehouse, it is delivered within 3-4 working days in Italy, 6-10 working days in countries outside Europe and 15-20 working days for Non-European Countries. All orders are delivered from Monday to Friday, excluding holidays. Buonanno is not responsible for unexpected delivery delays outside of its control.
How is my order packaged?
Your order will be packaged by hand and shipped with a Buonanno shopping bag.
RETURNS AND REFUNDS
How can I request a return?
If you are not fully satisfied with the items you have purchased, you can return them by exercising your right of withdrawal within 14 days of receiving the order. To do so, please send an e-mail to the following address: [email protected] The goods must also be returned within 14 days of receipt, together with the duly completed return form, at the address: via Alessandro Scarlatti 178, 80127 Napoli. The shipping costs for returning the order are charged to the customer. For more information, see the General Terms page. For online purchases, Buonanno will reimburse the full price of the products as long as they are returned by the customer not worn, unused and undamaged, as well as accompanied by the original invoice, with the Buonanno packaging and with the label, sticker or seal intact and attached to the product. Returned products must be packaged so as to avoid damage to the original wrapping. Buonanno reserves the right to refuse at its discretion the return of those products that do not comply with the above requirements. The reimbursement period is 30 days.
What are the return conditions?
The right of return applies to the product purchased in its entirety and will be applicable under the following conditions:
the purchased product must be intact and returned in its original packaging, complete in all its parts (including packaging and any documentation, etc.), the good must be accompanied by the return form received at the time of purchase;
in all cases, attaching labels or sticky tape directly to the original product packaging should be avoided.
The right of return expires totally, due to the lack of the essential condition of integrity of the goods (packaging and/or contents), should Buonanno. find:
external and/or internal packaging is missing;
integral elements of the product (accessories, parts, etc.) are missing;
the product is damaged for reasons other than transport.
What are the reimbursement times?
Buonanno will reimburse the customer for the full amount already paid, within 30 days of withdrawal, by transferring the amount debited, using the same payment method as the customer for the initial transaction, unless otherwise agreed. In any case, the customer will not incur any costs as a result of such repayment. Buonanno may suspend the refund until receipt of the returned product or until the customer proves that he has correctly returned the product, whichever is first.
In any case, the customer will forfeit the right of withdrawal in cases where Buonanno ascertains that:
the returned product and/or its accessories and/or its packaging are not intact;
the product is missing its external packaging and/or the original internal packaging;
the product is missing any integral elements and/or accessories.
In case of forfeiture of the right of withdrawal, Buonanno will return the purchased product to the sender, charging the shipping costs and, if already reimbursed, the price of the product.
Can I return a product purchased online to a boutique?
Yes, you can choose to return the items ordered online even at one of our Buonanno boutiques. Please note that if you choose to return something to an authorized Buonanno boutique, the refund cannot be paid on the spot. It will be paid through the same payment method used online, once your purchase is returned to our warehouses.
SHIPPING AND DELIVERY
What are the shipping costs?
The shipping costs depends on Countries. Italy: Free Shipping over 100,00 €/ Standard Shipping 10,00